I just bought my 2016 Honda HR-V there and Edison Shields was wonderful. I went in to look and not sure if I qualify for anything because of past bankruptcy and he was so nice!!! He was patient, kind and honest with me. If I need another vehicle, I will be back to talk with Edison!And a big thank you to Momo Dem for getting me the best rate!!!!!!!!!! I encourage you to go there if you are looking for a Honda
Excellent new car sales experience! - If you are going to purchase a new vehicle, be sure to ask for Miss Shelby. I purchased a 2016 Honda CRV on 2016-SEP-17. In spite of having only been on the job for only two months, this young woman displayed excellent command of what she knows, and doesn't know. This translates to a sales experience where your sales professional has confidence in answering your question, or knows when to reach out to a subject matter expert that can. I really appreciate her straight forward, no-nonsense approach. Miss Shelby is also sensitive to the voice of the customer. Personally, I travel a lot, and rent a lot of different kinds of vehicles; put in gear, push gas pedal, turn steering wheel - I never got the need for a "test drive". Miss Shelby took command of the sales process and insisted that I test drive the vehicle that I was scheduled to purchase. Her concern was for my safety (e.g., "Can you adjust the steering wheel and see all of the gauges, mirrors, and road ok? How does it feel when you steer this car on back streets v. I-205?"), and post purchase satisfaction. I currently drive a 2011 Honda CRV, but, her point was well taken - the 2016 model IS DIFFERENT. As a sales professional, I really appreciate her consultative approach, that will ultimately make me a "repeat customer". My wife was present for the entire sales experience, and she also gave Miss Shelby a "two thumbs up". Feel confident in trusting Miss Shelby with your next new vehicle purchase from Town & Country Honda Gladstone.
If you are going to purchase a new vehicle, be sure to ask for Miss Shelby. I purchased a 2016 Honda CRV on 2016-SEP-17. In spite of having only been on the job for only two months, this young woman displayed excellent command of what she knows, and doesn't know. This translates to a sales experi Read More...
Treated like a KING!Brian P. Helped us, patiently without pressure! I left relieved and HAPPY, knowing I had made the right choice, thank you Brian and thank you Carlos!
As a first time buyer, I was sincerely worried about finding a dealership where the sales staff is genuinely accommodating, affable and ready to go the extra mile to gain a lifelong customer. During our initial car search, we dealt with several other Honda dealerships (and non-Honda dealers as well) but always ended up feeling demoralised by the end of the exchange with the salespeople. After finding a car that we liked on the T&C website, we decided to broaden the radius of our car search and head to Gladstone to test drive one of their Honda Certified vehicles. We were pleasantly surprised to find the ambiance at T&C was exactly what we'd had in mind -- we never felt as though we were being coerced into buying a car and the sales staff was eager to help without being officious or disingenuous. Although our original intention was to purchase, we had the pleasure of speaking with a sales manager who ultimately convinced us to lease a new vehicle through Honda Financial Services. From the initial lease estimate to the moment that we signed the final papers, the entire process was painless and refreshingly transparent. We especially appreciated Tony's tireless perseverance as he was instrumental in securing the most advantageous leasing rates and make countless phone calls to obtain the exact make/model/trim level that we wanted to lease. In addition, he worked to ensure that we were able to benefit from the Honda college graduate bonus which was then used to reduce our lease payments. Jennifer and Craig are both outstanding people to work with and we are grateful for their willingness to help and to make sure that we were 100% satisfied with our purchase. At the time of the car delivery, Craig went above and beyond in making sure that the car was absolutely spotless inside and out and we were impressed by his attention to detail. All in all, we strongly recommend T&C Honda as your dealer of choice as we are certain that you will not walk away feeling dejected and ready to bike everywhere for the remainder of your adult life. We're already looking forward to returning to T&C for the next two years to take full advantage of their free oil changes for new vehicles!
I’ve been waiting a year to write a review on my 1-year old 2015 Honda CRV-EXL and I must say that the car has lived up to all our expectations and more. Initially my wife and I were “dreading” going into a dealership to buy a car due to past experiences in other places, but purchasing our Honda from Town and Country-Honda Gladstone was a great experience starting with Renee Busch then Christine Dudley with their no pressure approach and knowledge about the kind of CRV we wanted. I was also not sure what the Honda Service Department would be like, but after my first oil change this year that Chris Savage (Service Advisor) really knows what he is doing and is definitely the person to see in service.
A dealership that really appreciate their customers. their service is a 5 star as well, very cooperative and thorough!
Took FOREVER to get our van. I hated the back and forth of negotiating prices. We gave them the number and they took away the freaking floor mats! Who takes away the cars floor mats to save a hundred bucks? I feel like the sales people are very greedy with money and aren't honest with you. But then again I don't think you'll find one honest car salesman in the world.
Purchased my first car at Town & Country Honda around five months ago, and I am still so happy with my purchase. I worked with Alex and Mo to seal the deal and everything was a breeze! I will definitely recommend T&C Honda to all my friends and family. Definitely still driving home happy :)
Great experience in buying a van from Edison at Town & Country Honda. Found the van on their website, agreed upon a price, went into the dealership, and was in an out in less than an hour. Quick, efficient, and effective. Thanks for the great experience.