Ultimately, Sandy did a great job. She sold me a car when I came in with no intentions of buying a Honda. I first came to your dealership to sell my car with an instant trade in offer from autotrader.com. I was not initially looking at a new Honda however Sandy reached out to me after I filled out the autotrader.com form for my trade-in offering to purchase my vehicle. I had been looking at a new Mercedes, but have always loved Honda's. I was driving an Element and loved it, and had first thought Honda didn't currently make anything that I liked. I came out to your dealership to meet with Sandy so that she could look at my trade-in. Before she took a look at my car we took a minute and talked about what I was looking at, 2013 MB GLK350. There was ZERO pressure with Sandy's approach. It was more like I was talking to a friend about what I was thinking about. We talked about a few possible MB used cars on your lot and also what Honda has to offer. When Sandy was looking at my used car, I looked at a Pilot in the showroom. When I expressed interest in the Pilot, Sandy offered to take one out for a test drive. I was short on time, so I made arrangement to come back and take a test drive the next day. When I came back for the test drive, Sandy again was zero pressure, zero BS, and 100% attentive - I appreciated this! Sandy quickly gained my trust and respect and I knew that I wanted to do business with her. She let me take the time I needed to decide if this was the right car for me. The next morning I came back with my partner to complete the transaction. The actual process of coming to terms for the purchase and signing with financing took less time than the test drive and deciding what color and options were important to us. Both my partner and I appreciated the respect for our time and appreciated the level of detail provided throughout the purchase.
The idea of "Customer Service" is something that is a lost art in today's instant gratification world that we live in. It was nice to feel appreciated and actually experience a level of Customer Service with Sandy that makes me want to recommend her to my friends and family! Sandy should be recognized for a job well done and considered as a role model in your organization!
Thanks for the great experience!
Jeff & Mitchell
Jeff H
2013
Honda
Pilot
As a whole, very satisfied and happy, and Sandy was perfect for me. Nothing but satisfied :)
Drew
Drew M
2010
VW
GTI
Yes, we were extremely pleased with the service that Sandy gave us. She was knowledgeable and wasted no time in finding us the car we were looking for. I particularly appreciated her perspective as a woman, because she really anticipated the sort of questions I would have, and answered them before I even had to ask! We were well informed of the differences and improvements from our old Honda Accord to our new Civic. We appreciated the fact that there was no time wasted in haggling and enjoyed the friendliness of everyone who helped us, especially Sandy. We are really enjoying the driving experience of our new Honda Civic. We will happily recommend T & C Honda to our friends!
Thanks for creating a very pleasant environment in which to make such a big investment.
Sincerely,
Nancy B
Nancy B
2013
Honda
Civic
Matt was great! No wonder my mom referred me to him, I have never dealt with a salesman like him when buying a car he was very helpful, genuine and found me exactly what I wanted, he made this the easiest car buying process ever. I would recommend him to anyone and I will.
Thanks, Desiree
Desiree H
2013
Honda
Accord
I appreciate the follow-up, Paul was very patient with us and spent a great deal of time showing us a variety of cars new & used
while we tried to make our decision. There was no pressure and I feel he did a good job explaining features and benefits
of owning a new Honda Civic.
I was very pleased with the way my son and I were treated, and though buying cars is something we rarely do, I will certainly
consider Town & Country when we make another purchase.
Thank you.
Paul R
Paul R
2013
Honda
Civic
Thank you so very much for working with me on my new purchase. I LOVE LOVE LOVE the car and am really enjoying it. Thanks again for great customer service and a smooth buying experience.
Plus I felt like you truly went the extra mile for me..Literally!
God Bless!
Lorie W
Lorie W
2010
VW
CC
Matt Garner did a great job of going through everything with me. The whole process was very good! It was nice to not have to go through the whole old process of buying the car (back and forth on pricing, what can you afford on payments, etc). Your entire staff was great! I will be using your service department on all of my service needs.
Thanks!
Tom
Tom B
2013
Honda
CR-V
George did a wonderful job assisting me with all of my questions. Great sales guy to work with and will definitely recommend him and this dealership to friends and family! Very satisfied customer.
Vasilisa
2008
Ford
Edge
Thank you for your e-mail. Every thing was great,Sandy Bernard is the best. The total experience was terrific, we are very satisfied with the car.
Cynthia D
Cynthia D
2013
Honda
Civic
Quality Excellent Appeal Excellent Service Excellent
Very nice people easy to work with. Very reasonable, will definitely return if I buy another car.
Lindsey M
2013
Honda
Civic
Quality Excellent Appeal Excellent Service Excellent
Sandy at T & C Honda was downright amazing. We clicked right off the bat, had a fabulous test drive and review when we got back. I went in under special circumstances and came out with what i needed and wanted in a VERY quick amount of time. Brian in finance was super fast and helpful and explained anything i didn't know. Overall the shop was inviting and everyone was friendly and happy to help. I am very pleased with my car buying experience and have already referred someone to them.
Tracy B
2008
Honda
Civic
You all succeeded in exceeding my expectations about walking into a car dealer as a single woman and being treated with respect and as an equal consumer. Everyone was very professional and efficient in moving the process along ! I left with a smile , as your mission promised!
Willow E
2013
Honda
Civic
CJ did a fantastic job with everything. Thanks for checking. I would definitely recommend your dealership. Everyone was very helpful.
Maria K
2013
Honda
CR-V
We had a good time buying the car, which is crazy considering how much I hate to spend money! Chris was charming, professional, helpful...I think he touched on everything. So far, we are completely satisfied with your dealership.
Randy and Janet H
Randy H
2013
Honda
CR-V
"CJ" and Matt Garner were very helpful throughout the process. I spent quite a bit of time online with Matt and arrived at what I felt was a very reasonable purchase price on my Honda Accord. My wife and I had purchased a new 2013 Honda CRV in Albany, Oregon in October, so I felt very comfortable with the controls and features of the Accord. If there was short amount of time that CJ spent with me, it was at my request due to my familiarity with the Accord's features.
Again, thank you to you and your sales team for a pleasant car buying experience. Yes, my expectations were exceeded.
Scott G
2013
Honda
Accord
Thanks for your email. I have to tell you that this was one of the best car-buying experiences of my life. It was easy, no pressure, and Matt was well informed and generally great to work with. I love the Pilot and I plan to have it serviced at Town & Country. Thanks for your follow-up. Gary
Gary H
2013
Honda
Pilot
“CJ did a super job, I hate buying cars (don't take any offense please! :) and I am always excited when I can find someone who I like to work with that makes this experience go smooth. My wife's Acura TSX lease is up next December, though it's a year out, we're already discussing coming back over and checking out the new Accord. So job well done by CJ!”
David B
2010
Ford
F150
Doug was 5* (five star). He was easy to work with. We loved the no pressure approach. You guys run a first class or five star outfit. Thanks, Fred M
Fred M
2013
Honda
CRV
Kaveh was excellent! I have to admit I dreaded looking for a new car based on past experiences I've had. The kind where you're there for hours and it's like a mind game. "What do I need to do to get you to buy a car", is a standard line that I fully expected to hear when I walked on the lot. Kaveh was a refreshing surprise. Really no pressure, but available to answer questions. When my husband and I went out that day, we did not intend to buy a car. So no one was more surprised than we were to be driving home our 2010 Honda Accord. The process was virtually painless. Kaveh was very approachable, and treated us with respect, no game playing. Something we greatly appreciated.
One thing Kaveh said to us is that TC Honda wants people to drive home happy. I can sincerely say that we did in fact - Drive Home Happy!
Also there was a small scratch on the car that Kaveh said he thought could be buffed out. As we were buying the car on a Sunday, the body shop wasn't opened. But we had to come back on Monday to bring the car title. When my husband arrived, there wasn't anyone available in the body shop area to help out. But Kaveh and another gentleman (sorry don't have his name) arranged for another location to take care of it. The car was taken there and brought back while my husband waited and the scratch was gone. Very much appreaciate that level of service.
I will definitely recommend TC Honda to friends and co-workers.
Thank you,
Sue D
Sue D
2010
Honda
Accord
Doug was excellent in all respects. I appreciated all that he did. On one of my visits I was also assisted by Chris since Doug was off. He helped me a lot also. I want to thank Doug and Chris for all the time that was spent with me without putting on the pressure to buy. I don’t think you could imagine how much of a pleasure this made it purchasing the CR-V. I did shop around and the difference between your dealership and Toyota across the street is night and day. I will never go there again. I also want to thank Kelly who I dealt with also. I will recommend your dealership to anyone I speak with about purchasing a vehicle. Thanks again. Dave
David B
2013
Honda
CR-V
Did Doug Rokosz give you all the information you needed to understand all the controls in your 2012 Honda Civic?
Doug was extremely helpful, and he told me the information about everything that I was wondering about. He even made a point to check something out for me while I was in financing and answer my question before I left.
Did you feel the time spent with you was sufficient during the delivery of your 2012 Honda Civic?
Absolutely! I arrived a little later in the evening, and even though the dealership closed at 9, I did not feel like we were rushed out by anyone in the process. We left just before 10pm.
Did Doug Rokosz review all the features on your 2012 Honda Civic that are important to you?
He did! I felt that Doug told me everything about the things I cared about, and he was able to point out some things that I did not know were important to me beforehand!
Was there anything you felt Doug Rokosz left out that would have helped you better understand your 2012 Honda Civic?
Not that I can think of!
Did Doug Rokosz introduce you to our award winning service team?
Doug introduced me to a couple people, but it was late. I don't know if the whole team was available to meet!
Thanks again!
Erin W
Erin W
2012
Honda
Civic
Honestly Mr. Vawter,
I went to 2 different dealerships and came back to Honda because Chris (Nething) was amazing! I felt comfortable at Honda and there was no pressure to buy the car. When my mom's car dies she wants to go to Chris too. You surely did exceed! Thank you so much for my car!
Alice D
2012
Honda
Accord
We had a great experience at Honda and with Doug Rokosz. We were test driving a used vehicle at a nearby lot and stopped by on a whim to see what you had in used vehicles. Doug simply mentioned current pricing and promotions on new 2012 vehicles after we test drove a couple of used cars on your lot and that made us wonder if a new vehicle was a better idea.
Doug spoke authoritatively about your products and showed us a variety of vehicles. He wasn't pushy. It was a good car buying experience.
Thanks!
Teresa S
Teresa S
2012
Honda
Accord
George did a great job, he was down to earth and easy going. I appreciated doing business with him and T&C Honda...
Ian S
Ian S
2010
Ford
Taurus
Kaveh did a wonderful job of explaining everything and spent more than enough time with me. He explained every feature on the car, and never once did I feel pressured to buy. It was by far the best car buying experience I have ever had. The financing part usually takes forever and I was out of there in less than an hour amazing. And again there was no pressure to buy any of the extras. I will definitely be back and tell everyone about the outstanding car buying experience I had.
Thank you to and your team,
Kevin P
Kevin P
2012
Honda
Accord
I think we just spoke on the phone.
Yes, Chris was excellent to work with and took the time to show me all my options.
I would recommend him and your dealership to other people, and already have.
Best,
Avantika
Avantika B
2013
Honda
Fit
George was friendly and helpful. He took a lot of time with us to answer all of our questions. When the car was ready, he sat in it with us and told us about all of the features. We were very satisfied customers.
Linda N
Linda N
2012
Honda
CR-V
Hi Jeff.. Chris was very knowledgable on Jeeps. As a Jeep owner he was very familiar with the Jeep I purchased..and I was introduced to the team .Chris didn’t leave out any thing and was very courteous. I really appreciated his work to get me the price I needed to purchase the Jeep Thanks I will be referring Town and Country Honda to my friends which I already have ..
James
James L
2000
Jeep
Wrangler
Did Geoffrey Whitworth give you all the information you needed to understand all the controls in your 2012 Honda Odyssey? - Yes, Geoffrey spent a comfortable amount of time with my wife and I going over all the features of our new car. He helped us pair our phones with the car's bluetooth system and offered us many tips he regularly uses with his own Odyssey.
Did you feel the time spent with you was sufficient during the delivery of your 2012 Honda Odyssey? - Yes, the time we were at your dealership was short but well spent. We appreciated the effective communication and the fact we were offered a good deal fairly quickly and with an acceptable amount of effort from all parties involved. We were expecting the negociation process to be more complicated, lenghty, and full of gimicks but it was refreshingly simple and clean.
Did Geoffrey Whitworth review all the features on your 2012 Honda Odyssey that are
important to you? -Yes, Geoffrey asked about our needs and our family so that he was able to tailor his review to us and point out features that would be specially usefull with our new baby.
Was there anything you felt Geoffrey Whitworth left out that would have helped you better understand your 2012 Honda Odyssey? No, we felt we got a good overview of our new car and its features.
Did Geoffrey Whitworth introduce you to our award winning service team? We did not get introduced to your service team. However, my wife dropped the car off this morning in your service department for the pant/interior treatment and her comments were that your service area looks great, the process was simple, and she was even offered a ride. She was very happy with the experience.
Thanks,
Daniel P
Daniel P
2012
Honda
Odyssey
To answer your questions, yes, Geoff did a great job of explaining everything to me and made the experience as easy and enjoyable as possible. He reviewed all of the important aspects of the car with me in order to ensure I knew what I was buying, and helped me to feel comfortable with the purchase.
The whole experience was great and I will be recommending other people go to Town and Country Honda for their car purchases.
Thanks,
Elli R
Elli R
2008
Mercury
Mariner
Kaveh did everything you mentioned and more! He is the best salesperson I have ever worked with. This is our 4th car with him in the last 6 years or so. I will only deal with Kaveh as he is truly excellent! I hope he stays with your dealership for many years. Kaveh and Honda have our (speaking for my wife as well) loyalty. Sincerely, Hugo G
Hugo G
2012
Honda
Odyssey
Gilbert was very helpful throughout the buying process and has been great following up afterwards. We had visited a different dealership before we made it to T&C Honda and that salesman didn't remember our names at the end of the test drive! I previously drove a 2002 Civic and things just felt right once I got behind the wheel of that 2012!
Did Gilbert Vizcarra give you all the information you needed to understand all the controls in your 2012 Honda Civic?
Yes. He preset all my preferences, synced my phone, and explained everything to me before I got on the road.
Did you feel the time spent with you was sufficient during the delivery of your 2012 Honda Civic?
I'm quite indecisive, and Gilbert spent a lot of time with me making sure I was comfortable before we finalized anything.
Did Gilbert Vizcarra review all the features on your 2012 Honda Civic that are important to you?
Yes, everything was thoroughly explained. He reviewed the manual and website that I am able to use, should I need any further information about the car. He has followed up to let me know I can call or text him with any additional questions.
Was there anything you felt Gilbert Vizcarra left out that would have helped you better understand your 2012 Honda Civic?
No, he did a great job!
Did Gilbert Vizcarra introduce you to our award winning service team?
Yes.
Thanks so much,
Emily
Emily
2012
Honda
Civic
Our company, Heraeus Shin-Etsu America (HSA) would like to compliment you on the professionalism, knowledge and the overall great job Chris Jenkins did to make our new Japanese controller's first car buying experience in the US so positive and enjoyable.
We appreciate what Mr. Jenkins did to go above and beyond, to make us, the customer happy.
Sigita Y
2012
Honda
CR-V
I had a very positive experience with Geoffrey. All of the questions in your e-mail would be answered with a positive note. He took his time, was very patient and answered all my questions. I am extremely happy with the car and the service i received.
I look forward to continuing business with you
John C
John C
2012
Honda
Accord
We just got back from getting the little flaws fixed. You guys are truly a good company filled with good employees. Tthe head of used cars' service was very, very good at satisifying us today. Thanks for the plug back. T thanks to you all. We will be buying a car for our daughter here soon at your establishment!
Shari E
Shari E
1999
Honda
Accord
Kaveh was absolutely wonderful to work with. We came in with a web special auto in mind and he quickly directed to us to the car. After a test drive we worked with Kaveh and quickly came to an agreement on price/trade-in value.He was professional and respectful of our time. He introduced us to Aaon in the finance department who was also pleasant to work with.
But, where Kaveh really went above and beyond for us was when we called him six days later and told him we were not happy with our choice and wanted to see if he could work with us to find a different vehicle.
He was gracious, helpful, honest and fair which really impressed us. He will be a salesman we refer our friends and family to with no reservations.
He was helpful in getting us acquainted with the features of our car, discussed T & C service department and we left feeling good about T&C , Kaveh and ourentire buying process.
Sincerely,
Nancy O
Nancy O
2010
Lincoln
MKX
Wow. I don't even know how to express just how wonderful my car buying experience was with Brian and with T&C Honda. Brian was so helpful and made the experience very enjoyable! At the delivery of my vehicle, he was able to show me the controls of the car in a very enthusiastic way. I have appreciated the time he has spent with me outside of the original sale, and delivery of the vehicle. He was a no pressure salesman, which eased any anxieties I had about buying my car. He was a wealth of information, which was fabulous. Brian has been an absolutely wonderful person to work with. I know that if I have any problems with my purchase, he will be there to help me out (which has already been proven!).
I would also like to acknowledge the other members of the service team that helped me with my purchase: Ryan and Danny. They were patient with me, and answered any and all questions myself and my family had. They were very friendly and helpful. All of the people at Honda are so great to work with, and I am excited for my next trip in!
Toni W
2012
Honda
Fit
Dear Brian, I would like to thank you for the great experience at T&C Honda thanks to you. I drove in yesterday morning just to look around, I had been to VW, BMW, Mercedes, AUDI/Porsche & still had plans to go to Kia & some private party offers as well.You answered all my questions, was eager to show me all aspects of the vehicle even though I was reluctant and walked me through the process like a true (and very talented) salesman. Having had broken down the prices as you did and had me sign that if it can be done I buy, is how you managed to close the deal, everyone else, gave me numbers or promised to email me the numbers, which in both cases I drive off their lot without buying or leasing. Being in sales (of Homes) I admire a good salesman without the “greasy salesman attitude”. It is truly skill and I hope you reach a higher level of bonus, because you truly do deserve it. I will definitely recommend you to my clients and family/friends for future business,
Aliz S.
2012
Honda
Accord
Andrew did everything possible to help us with our car buying experience and we were very satisfied with his work. Thanks, Richard W
Richard W
2012
Honda
CRV
Gilbert did a fantastic job. He was very friendly, knowledgeable, and helpful. Would recommend him to others. I am enjoying my new car. Thanks!! Kathy
Hi Andrew,
Sorry I have not called you back yet. We really enjoy the new Honda even if we did not test drive it.
I have only owned Honda's and you really cannot go wrong. We donated my Honda Accord a couple of months ago to the Elephant Sanctuary. It had 257,000 miles on and was still fine.
I think with my accident, the dog being sick, we just wanted to purchase a car and be done with it. Both Parry and I really really like the color.
Thank you again for being so nice and easy to deal with. Gary was great also, as was your landlord.
If I get a survey of course I will fill it out with five stars.
I'm very glad now that Ron (jerkface) Tonkin was so rude to me. Otherwise we would not have found Town & Country Honda.
Take care,
Diane
Diane
2012
Honda
Accord
Sorry it's taken me so long to respond I'm very bad at checking my messages. Kaveh was amazing when helping me pick out my car and I was very pleased with the service I received at town and country Honda. I filled out your questions below. Sorry again for taking so long!
Celeste P
Celeste P
2012
Honda
Civic
We are truly happy with our purchase and pleased with our experience at Town & Country. We definitely looking forward to our next car purchase at your dealership.
Thank you (Andrew) for all of your patience and for the extra attention you gave to Nick, it really made him feel like a special part of our car buying experience!
See you on our oil change.
Chris R
2012
Honda
CRV
Hi Jeff,
Sorry I took so long to respond to your email. Like everyone else, I have a busy schedule in my life. I do wish to assure you that Chris Jenkins met and exceeded my expectations before, during and after my recent purchase of my Honda Civic HF. Since I life in eastern Washington, it was imperative that I could count on all the pricing, trade-in and financing be agreed upon before I drove to your dealership to buy a car. This was all worked out by email and phone with Chris, so I made the trip and happily purchased the car. I thank you for your dealerships professionalism and for their understanding of my needs. I look forward to working with you again in the future, when I wear this car out!
Sincerely,
Joseph P
Joseph P
2012
Honda
Civic
I just wanted to share that I have been to dealerships maybe only a total of five times, but each time it was an awful experience. So pushy! Sunday, when my husband and I purchased our cars from your team, Gilbert was awesome! He was thorough but not pushy! Knowledgeable and patient! As far as car dealership experiences goes, Town and Country Honda has been my favorite! And, I will spread the word. Thank you! ~Adrienne P
Adrienne P
2012
Honda
Civic
My name is Amber Apple Thank you so much for the E-mail just wanted to tell you my mother helped me get this car and I'am so happy with it also that Jeff Schaefer was a Great person to work with and indeed he showed us everything that we needed to know about our new Honda also because of him and how pleased we are with your cars my mother is considering buying her next car with you! So all I can say is keep up the good work and thank you again.
Amber A.
2012
Honda
civic
I am very pleased with Andrew for the overall car buying experience. He is outstanding in all the respect as far as I concerned. I can't say enough good things about him.
Overall, one of the best dealership in my book.
Best Regards,
Jun
Jun Z
2012
Honda
Accord
Your employee Chris Jenkins, an Internet Sales Mgr. has made such a great impression on my husband and myself. Even though we were not able to come to final terms on a vehicles, it was not because he did not try. Mr. Jenkins was so responsive and friendly and with no pressure while clearly keeping his eye on the ball and creating a balance for both the customer prospect and his dealership. I have worked in training and marketing/branding for twenty years and he's the sort of person you look forward to having in a company--because he is the valuable first handshake with perhaps a first-time visitor to your company.
So for what it might be worth, I have a great impression of your dealership because of Chris Jenkins. I tried your online "live" help and it just wasn't a good experience.
Chris bridged the gap between being there live and virtual conversations--which again, even though we couldn't come to terms, was still considered effective communication from my perspective.
Thank you again for running a company that care about who they hire. It makes life better for everyone.
Laura W
Laura W
Honda
Found a couple of 2001 CRVs online and emailed to ask the price of one which put us in touch with Gary. We went expecting not to buy but made us feel so comfortable and we felt he was as honest a salesman as we've ever had. We ended up buying a great CRV thru him.
We would deal with Gary anytime.
Dan C.
Customer Service Rating on DealerRater.com 5.0
This salesman was great and attentive to my budget.
Tony C